For businesses that depend on their practice management software, having access to reliable professional services with expertise in your practice management tools is fundamental to building sustainable commercial operations.

The VetAnyware Professional Services Team, led by our in-house experts, is available to provide enterprise-level premium services for your business, including:

• Installation and upgrade packages
• Training modules
• Custom development and consulting services
• Support packages

To get a price quote or find out more about what VetAnyware Professional Services Team can offer you, fill out the contact form, and a member of our team will get back to you promptly.

Professional Services Offerings

Installation and upgrades

Build your veterinary practice on a firm foundation by leveraging the skills and experience of the VetAnyware Professional Services Team to install and set up the VetAnyware OpenVPMS software.

Standard installation package
The standard installation package is ideal for companies who would like help to plan and deploy a typical installation of the downloadable version of VetAnyware OpenVPMS Server. The package provides for up to 2 days of engineer time covering the following:

• Practice requirements review
• Architecture review, scaling and project plans
• Deployment strategy review
• Assistance during installation
• Testing and troubleshooting installation
• Fallback and contingency plan

As part of this package, we will provide user and administrative documentation and run an introductory training session – using webinar – for your team.

Advanced installation package
The advanced installation package caters to larger multi-location practices. This package builds on the standard installation package by providing for up to 5 days of Engineer time.

Custom installation packages
VetAnyware OpenVPMS is feature rich and is suitable for many veterinarians. Please contact us to discuss any specific needs.

Note: Our Engineers are based in the VetAnyware offices and work remotely on installation packages.

Contact us about installing VetAnyware OpenVPMS on your website.

Training modules

Develop your practice operation team’s skills with our training modules. These training modules are delivered to groups of up to 10 participants from a single business using webinar. Modules and courses can be customized according to your needs. Commonly covered topics include:

Administration Training
Setting up user accounts; access rights; global settings

Veterinary Practice Operations
Entering customer and patient data; patient scheduling, patent estimates; inventory management; supplier management; reporting;

Technical Administration
Backup/Restore; operating System maintenance; middleware maintenance, monitoring, software provisioning and compliance

Advanced Veterinary Practice Operations
Adding new drug types, service types and breeds;

Custom Training Modules
For more information or to discuss a specific need, please complete our online form. Also, contact us to discuss on-site training options.

Contact us about running a training program for your team.

Custom development and consulting services

A highly tailored service, the VetAnyware Professional Services Team is on hand to provide a wide range of consulting work for your business. Our staff has a comprehensive set of practice operations and operations optimization skills well suited to projects ranging from major upgrades, development of specific features and functionality, generation of custom reports, the smooth migration of large and complex sites from another veterinary practice management software, scaling the software to serve multiple locations and patients, or providing advice on best practices.

No job is too big or too small for the VetAnyware Professional Services Team. We can help you with pretty much anything related to the OpenVPMS server or IT in your practice, so ask us!

Contact us about a custom development or consulting project.

Support packages

The VetAnyware Professional Services Team is available to provide general support for your VetAnyware OpenVPMS Server installations, whether you’ve got the VetAnyware OpenVPMS software installed on your servers or if you’re using the VetAnyware OpenVPMS Hosted platform. Our support packages are designed to help troubleshoot any issues you may have, ranging from hardware problems to trafficking questions.

Depending on the level of support you require, our expert staff is available to help resolve issues via email, telephone and even on-site visits when needed. We offer support packages that range from providing a few hours of support per month to 24/7 access to our staff, so let us know how we can support your ad operations.

Contact us about support packages.